Closed loop referral automation
Close the referral loop and reduce delays in care
Help patients reach the services they need. Rovicare gives referring and receiving teams a shared way to send referrals, communicate, track responses, and confirm service progress.
- Referral createdMon 9:02 AM · Hospital case management
- Sent to 3 matched providersMon 9:05 AM · by service and payer
- Accepted by Sunrise Home HealthMon 11:40 AM · 2h 35m to acceptance
- Medication list requestedDue Tue 12:00 PM · S. Lopez
- Service initiatedPending confirmation
Capabilities
- Provider matching
- Referral routing
- Acceptance tracking
- Service confirmation
- Escalation workflows
Outcomes we help you pursue
- Reduced care delays
- Better referral completion
- Improved care continuity
- Less referral leakage
- Lower coordination costs
Referral challenges
Phone calls, faxes, and disconnected inboxes make referrals hard to follow. Missing records and unanswered requests consume staff time and can delay treatment. Bring referral ownership and progress into a visible workflow.
Send to service workflow
Create a referral, identify an appropriate provider, share the required information, and follow the response. Track acceptance and service initiation so your team can intervene when the next step is overdue.
- Referral created
- Provider contacted
- Referral accepted
- Service initiated
- Loop closed
Exception path: No response within the agreed window? The referral escalates to its owner for the next action.
Core capabilities
Match providers by relevant services. Route referral information to receiving teams. Track responses and outstanding needs. Use secure communication to resolve questions. Escalate requests that need attention and report on completion.
- Provider matching by service
- Routing to receiving teams
- Response and acceptance tracking
- Secure two-way communication
- Escalation and completion reporting
Product preview
See a referral move from creation to acceptance and service confirmation. View the responsible team, outstanding documentation, and communication history without searching through multiple channels.
- Referral createdMon 9:02 AM · Hospital case management
- Sent to 3 matched providersMon 9:05 AM · by service and payer
- Accepted by Sunrise Home HealthMon 11:40 AM · 2h 35m to acceptance
- Medication list requestedDue Tue 12:00 PM · S. Lopez
- Service initiatedPending confirmation
Outcome evidence
Evaluate time to acceptance, time to service, completion rates, and staff follow-up effort. Link operational improvements to access and continuity goals using the population and timeframe your organization defines.
Health plan · LTSS referral management
More time for member care through coordinated referrals
Banner – University Health Plans replaced fax-and-phone LTSS referral placement with a shared referral workflow, giving case managers more time for members and the plan clearer insight into network performance.
Banner – University Health Plans Read story →
Behavioral health · discharge coordination
Discharge coordination time cut from 3 hours to 30 minutes
Case managers at Aurora Behavioral Health moved from phone tag with destination facilities to real-time notifications and two-way communication.
Aurora Behavioral Health Read story →
Integrations
Reduce repeated entry through supported connections with your EMR, HIE, and operational systems. Agree on which system owns each data element and where staff will work.
Frequently asked questions
More answers on our FAQs page.
Bring one referral process to the conversation
We will show how Rovicare can help your team identify delays and move the next action forward.